Banquet Captain - DoubleTree by Hilton Hotel Cedar Rapids Convention Complex

Hilton • Cedar Rapids, IA

2d

About The Position

The Banquet Captain oversees food and beverage service at banquet functions and helps deliver memorable guest experiences. The role supervises service, monitors guest satisfaction, addresses product or service issues, and supports the planning and execution of a variety of events. It also includes processing banquet checks and maintaining compliance with health, safety, sanitation, and alcohol-awareness regulations.

Requirements

• Demonstrate hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.

Responsibilities

• Bring an upbeat, friendly attitude to guest interactions and proactively look for ways to make the guest experience special.
• Supervise food and beverage service and monitor guest satisfaction during banquet events, promptly addressing issues with product or service quality.
• Assist with planning, organizing, and executing banquet functions, including breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
• Lead and/or participate in department meetings to align and prepare the team for banquet operations.
• Accurately process banquet checks and ensure seamless payment transactions.
• Maintain compliance with health, safety, sanitation, and alcohol-awareness regulations.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights and hotel room rates as low as $40 per night.
• Employee stock purchase program with the opportunity to buy Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed