Guest Service Agent (Full-Time)

Marcus Corporation•Milwaukee, WI

3d•$16 - $17•Onsite

About The Position

Saint Kate – The Arts Hotel is seeking a Guest Service Agent (also described as a Front Desk Agent) to greet guests and provide prompt, courteous service and memorable experiences. The hotel is a modern luxury property in Milwaukee’s Theater District, part of Marcus Hotels & Resorts, where its guest experience and setting are inspired by the arts. The agent welcomes guests, handles room check-in and check-out, responds to requests and questions about the hotel and local area, and uses hotel computer systems to manage guest information and room assignments. The role also involves professional phone communication, resolving guest concerns, and accurate cash handling. The position requires a varied schedule, including days, evenings, weekends, and holidays, and the ability to work under pressure.

Requirements

Excellent customer service skills and communication abilities.
Ability to work a varied schedule that includes days, evenings, weekends, and holidays, and to work under pressure.
Ability to stand and move throughout the front office and continuously perform essential job functions.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Ability to access and accurately enter information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergencies.
High school diploma or equivalent required.

Nice To Haves

Previous hotel, receptionist, customer service, front desk, or administrative experience preferred.

Responsibilities

Greet and welcome guests as they arrive at the hotel.
Check guests in and out of rooms.
Input and retrieve information from the computer system to communicate guest requests.
Select rooms appropriately based on guests’ needs.
Respond to internal and external customers with patience, tact, and diplomacy; gather accurate information and help resolve conflicts.
Respond to guest requests and questions about the area, hotel, outlets, and services.
Handle guest issues and report complaints to management.
Answer the phone promptly and professionally.
Maintain accurate cash handling, including responsibility for the House Bank.
Perform other duties as assigned.

Benefits

A free, well-balanced meal every shift.
Room discounts at Marcus Hotels & Resorts properties.
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
Discounted parking and bus pass program.
Two-for-one movie theater coupons at Marcus Theatres.
Opportunity for career growth and transfer between properties while maintaining service with the company.
Paid time off.
Medical, dental, and vision insurance offered after 30 days of employment.
Company-paid life insurance.
Employee assistance program.
401(k) with employer match.