Guest Service Agent | Westin | Wilmington, DE

PM New • Wilmington, DE

3d

About The Position

The Guest Service Agent works at the hotel front desk and serves as a welcoming, professional point of contact for guests. The role supports guests throughout their stay, from check-in to check-out, helps create a warm environment, and shares knowledge of local restaurants, entertainment, sporting events, and other happenings. The agent is expected to take ownership of the front desk, provide excellent customer service, handle guest requests promptly, and use cash-handling procedures and hotel systems reliably.

Requirements

• High school diploma or equivalent.
• Interact with hotel guests and team members politely and positively at all times.
• Ability to provide exceptional customer service and adapt to changing situations.
• Ability to work under pressure.
• Ability to accommodate varying schedules, including nights, weekends, and holidays.
• Ability to stand or sit, walk, carry or lift up to 50 pounds, bend or twist, and climb stairs.

Nice To Haves

• Three to six months of related experience, preferred.
• Knowledge of local restaurants, entertainment, sporting events, and other happenings.

Responsibilities

• Provide excellent service to guests from check-in through check-out.
• Create a warm and welcoming environment and share knowledge of local restaurants, entertainment, sporting events, and other happenings.
• Take ownership of the front desk area.
• Communicate clearly and demonstrate professionalism in a fast-paced environment.
• Fulfill guest requests in a timely manner, including challenging requests.
• Handle cash responsibly and reliably.
• Use computers, databases, and property management systems to perform job duties.

Benefits

• Hotel discounts
• Excellent pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED