Guest Service Agent - PM

Lodgco Hospitality•Sarasota, FL

1d•$0 - $15•Onsite

About The Position

Lodgco Hospitality is currently seeking an experienced Guest Service Agent to assist with hotel front desk and service operations at the Hyatt Place Sarasota - Bradenton Airport. The ideal candidate is committed to delivering outstanding guest service and hospitality. This role is responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

Requirements

Evening availability (3pm-11pm)
Ability to work weekends
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Good communication skills, both verbal and written
Computer and telephone skills
Ability to multi-task
Flexibility with schedule
Satisfactory criminal background screening required

Nice To Haves

Hotel or customer service experience is preferred

Responsibilities

Perform guest registrations (check ins & check outs), room assignments, and special requests
Understand daily hotel operations, policies, procedures, and internal rules
Utilize Brand’s operating systems and Brand’s customer loyalty programs
Be familiar with guest rooms, locations, amenities, features, and all other services offered
Understand room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Handle cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Provide knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes