Guest Service Agent

Drury Hotels • Albuquerque, NM

13h

About The Position

The Guest Service Agent serves as a friendly, helpful representative of the hotel for guests arriving and departing. The role supports positive experiences for guests and team members by providing courteous, efficient, and professional service. Front desk duties include checking guests in and out, promoting company programs, maintaining guest records, handling cash, monitoring guest satisfaction, and resolving problems. The position also assists with breakfast and the 5:30 p.m. Kickback service, including food preparation, setup, hosting or bartending, guest service, and cleanup. The agent is expected to uphold Drury’s standards of integrity, service, and hospitality and provide courteous, friendly service with a +1 Service attitude.

Requirements

• Warm and friendly manner when relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and understand written and verbal direction in English.

Responsibilities

• Welcome guests arriving at and departing from the hotel.
• Provide friendly, efficient, courteous, and professional assistance to guests.
• Perform front desk functions, including checking guests in and out, promoting company programs, maintaining guest records, handling cash, monitoring guest satisfaction, and resolving problems.
• Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, setup, hosting or bartending, guest service, and cleanup.
• Promote Drury’s culture and maintain a high standard of integrity, service, and hospitality with customers and co-workers.
• Provide a courteous, friendly guest experience with a +1 Service attitude.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage.
• Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed