Guest Sales Associate, Tallahassee

European Wax Center • Tallahassee, FL

2d • $14 - $15

About The Position

The Guest Sales Associate (Guest Service Associate) is responsible for creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. The role involves building genuine connections with guests, educating them about products and services, and recommending relevant purchases and services. Associates help manage reservations and payments, maintain the center’s appearance, and complete opening and closing procedures. Flexible availability, including weekends and evenings, may be required.

Requirements

• High school diploma or GED.
• At least 2 years of customer service or sales experience, preferably in a retail environment.
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills and strong attention to detail.
• Good time management and organizational skills.
• Ability to work flexible days and hours, including weekends and evenings.
• Positive, friendly, and personable demeanor.
• Ability to receive and provide feedback.
• Ability to meet the stated physical demands, including lifting or moving items over 25 pounds.

Nice To Haves

• Exposure to luxury service.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on the benefits and savings of Wax Passes.
• Arrive on time and follow the required dress code, including wearing a name tag.
• Create a memorable guest experience using EWC terminology and adapting scripts and standard responses to the location.
• Confirm guests’ services and offer recommended or related add-on services.
• Handle guest check-ins and check-outs, process payments and refunds, and respond to reservation requests.
• Explain pre-booking benefits and how to use the app to reschedule.
• Organize the reservation book according to guest requests and associate availability.
• Perform opening and closing procedures for the center.
• Maintain a safe, clean, organized, and visually pleasant lobby and restroom environment.
• Maintain a professional appearance as defined in the EWC Growth Associate Handbook.
• Provide and receive feedback.
• Participate in external or internal events when required.

Benefits

• Complimentary waxing services.
• 50% off exclusive skincare retail products.
• 401(k) plan for eligible employees.
• Sick leave.
• Company-paid life and disability insurance for eligible employees.
• Flexible spending accounts (FSA) and dependent care benefits.
• Pre-tax commuter and transportation benefits.
• Ongoing training, recognition programs, and career pathing opportunities.
• Up to $1,600 in annual commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED