Guest Sales Associate, Tallahassee

EWC Growth • Tallahassee, FL

1d

About The Position

The Guest Sales Associate (Guest Service Associate) creates an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. The role involves initiating genuine conversations, connecting with guests, and educating them about product and service recommendations. The associate also supports front-desk operations, reservations, payments, and the upkeep of the center.

Requirements

• High school diploma or GED.
• At least 2 years of customer service or sales experience, preferably in a retail environment.
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills and strong attention to detail.
• Good time management and organizational skills.
• Ability to work flexible days and hours, including weekends and evenings.
• Positive, friendly, and personable demeanor.
• Ability to receive and provide feedback.
• Maintain a professional appearance as defined in the EWC Growth Associate Handbook.
• Ability to talk and hear; work sitting and standing at a desk and on a computer; and periodically stand for prolonged periods, walk, bend, and kneel.
• Ability to lift and/or move items weighing over 25 pounds.

Nice To Haves

• Exposure to luxury service.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests about the benefits and savings of Wax Passes.
• Arrive on time and follow the required dress code, including wearing a name tag.
• Create memorable guest experiences using EWC terminology and tailoring scripts and standard responses.
• Confirm each guest’s services and offer recommended or related add-on services.
• Administer guest check-ins and check-outs, process payments and refunds, and handle reservation requests.
• Explain pre-booking benefits and how guests can use the app to reschedule.
• Organize the reservation book according to guest requests and associate availability.
• Perform opening and closing procedures for the center.
• Maintain a safe, clean, organized, and visually pleasant environment in the lobby and restrooms.
• Assist management with daily administrative tasks.
• Participate in external or internal events when required.

Benefits

• $14–$15 per hour, determined based on experience, plus up to $1,600 in annual commissions.
• Complimentary waxing services.
• 50% off exclusive skincare retail products.
• 401(k) plan for eligible employees.
• Sick leave.
• Company-paid life and disability insurance for eligible employees.
• Flexible Spending Accounts (FSA) and dependent care benefits.
• Pre-tax commuter and transportation benefits.
• Ongoing training, recognition programs, and career pathing opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED