Hotel - Guest Room Attendant (GRA)

THREE RIVERS CASINO•Florence, OR

2d•Onsite

About The Position

The Guest Room Attendant is responsible for the timely completion of daily housekeeping tasks according to Three Rivers Casino Resort’s high standard of quality and cleanliness. This role involves conducting overall cleaning of guestrooms, including dusting, vacuuming, mopping, wiping surfaces, mirrors, windows, and glass doors. It also includes removing and replacing dirty towels and bedding, making beds, cleaning and disinfecting bathrooms, emptying trash, and sanitizing various surfaces. The Guest Room Attendant will also vacuum carpet in hallways, lobbies, and elevators, replenish supplies, and follow job tasks issued by the Housekeeping Team Lead. Additionally, this position requires responding to guest requests and complaints, reporting maintenance and inventory deficiencies, and maintaining housekeeping rooms in a clean and orderly fashion, all while addressing guests with a positive attitude and providing exceptional guest service.

Requirements

Minimum age requirement for this position is 18 years old.
Must work cooperatively, with a positive attitude in a team environment.
Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.
Must be able to stand and/or walk for up to eight hours.
Must be able to carry, reach, twist, bend and squat frequently.
Must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 70 pounds with assistance as needed.

Responsibilities

Conducts overall cleaning of guestrooms as assigned including, but not limited to: dusting, vacuuming, mopping, wiping surfaces, mirrors, windows and glass doors (including tracks).
Removes and replaces all dirty towels and bedding, making beds according to hotel standards.
Cleans and disinfects bathrooms including showers, sinks, toilets and floors.
Empties trash from trash cans, refrigerator, microwave, and coffee station, thoroughly cleaning and disinfecting.
Vacuums carpet in hallways, lobbies and elevators.
Sanitizes phone, door knobs, and light switches.
Replenishes all supplies in guest rooms.
Follows job tasks issued by Housekeeping Team Lead.
Responds to and notifies Housekeeping Team Lead of all guest requests or complaints.
Reports all guest room maintenance and inventory deficiencies to Team Lead.
Addresses guests with a positive upbeat attitude, providing the highest level of guest service according to TRCR’s service commitments.
Maintains housekeeping rooms in a clean and orderly fashion.
Other duties as directed by management.