Guest Room Attendant | Hershey Hampton Inn

SHANER•Hummelstown, PA

1d•Onsite

About The Position

The Hampton Inn Hershey Near the Park is looking for a Guest Room Attendant to join their team. This role is responsible for cleaning and servicing assigned guest rooms according to franchise and hotel standards, ensuring guest satisfaction, and maintaining cleanliness throughout the property. The position requires availability for flexible schedules, including weekends and holidays, and involves handling guest complaints and reporting maintenance issues. Shaner Hotels, the management company, emphasizes associate satisfaction, work-life balance, and development.

Requirements

Minimum one year cleaning experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper chemical handling.

Nice To Haves

Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
Ensures the confidentiality and security of all guest rooms.