Guest Room Attendant FT
About The Position
Responsible for cleaning and supplying Guest rooms and related areas in an impressively safe, efficient, professional and friendly manner. This role involves receiving and reviewing room assignments, stocking cleaning carts, cleaning and stocking guest rooms according to hotel standards, performing quality checks on room equipment, and maintaining a positive and professional demeanor towards guests and team members. The position also requires responding to guest requests and complaints, reporting any incidents or issues to management, and providing guests with information about hotel amenities and services.
Requirements
- Must be at least 18 years old.
- Must complete Blood Borne Pathogen training.
- Must be able to understand and provide friendly guest service.
- Must be able to understand and comply with proper cleaning techniques, procedures and hotel standards.
- Must be able to operate a vacuum, mop and properly use cleaning equipment and supplies.
- Must be able to operate a clock radio, lamp, coffee maker, phone, TV and other Guest room equipment.
- Must be able to complete assigned rooms, organize housekeeping cart, identify and investigate issues and resolve basic matters in a timely manner.
- Must give strong attention to detail and possess excellent organizational and time management skills.
- Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible, and efficient.
- Must be able to communicate proficiently in English.
- Must be able to pass a mandatory drug test and background check.
- Must provide evidence of employment eligibility in the U.S.
Nice To Haves
- Experience in the hospitality industry as well as knowledge of common industry terms and practices preferred.
Responsibilities
- Receives and reviews room assignments, priority room requests, keys and supplies from Hotel Housekeeping Management.
- Retrieves and stocks caddie/cart to ensure all necessary supplies are available.
- Cleans and stocks Guest rooms with appropriate supplies in accordance with policies and procedures: changes linens and towels, makes beds, scrubs bathroom, vacuums, mops, dusts, washes windows, mirrors and walls, removes trash, places amenities, etc.
- Performs quality checks on the television, telephone, heating/air conditioning and lights.
- Turns in keys, properly stores and secures caddie/cart and unused supplies at end of shift.
- Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.
- Responds to and immediately resolves housekeeping requests and complaints by Guests.
- Promptly report any incidents of Guest dissatisfaction or unusual matters of significance to Manager/Supervisor so that corrective action may be taken.
- Promptly delivers all articles left in Guest rooms after checkout to Hotel Housekeeping Management for entry into Lost and Found.
- Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to Hotel Housekeeping Management.
- Writes shift reports including documentation on any incidents of theft, accidents or injuries when assigned.
- Provides Guests with information about The Hotel and Resort amenities and services as needed.
- Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort; and Guest information is consistent with privacy policies and practices.
- Performs other duties and attends to special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
