Attendant - Guest Room

Bally's Chicago•Shreveport, LA

2d•Onsite

About The Position

This role involves performing assigned tasks with enthusiasm and professionalism, exceeding customer expectations. The Attendant will provide professional greetings, ensure rooms are cleaned to standard, and manage housekeeping carts. Responsibilities include reporting room status, using proper communication techniques, providing information about the hotel and its offerings, and resolving guest complaints. The position also requires knowledge of company programs and promotions, carrying out safety and emergency procedures, and interacting courteously with guests and personnel. Occasional lifting of over 40 lbs and escorting guests are also part of the duties.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsibilities

Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
Provides professional greeting when interacting with guests and housekeeping personnel.
Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
Housekeeping cart is properly stocked and kept neat and clean.
Responsible for reporting the status of all guest rooms in assigned rooms.
Accurate use of proper telephone/radio techniques and etiquette.
Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.
Ability to relate effectively in one-on-one situations with guests and other members of the Company.
Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
Answer patrons’ complaints and resolves problems.
Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.
Must be able to occasionally lift and/or move more than 40 lbs.
Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
Must interact with guests and other hotel personnel in a courteous, empathetic and discreet manner.
Performs other duties as assigned.