Guest Room Attendant | Dubois Fairfield Inn

SHANER•Du Bois, PA

2d•Onsite

About The Position

The Guest Room Attendant is responsible for cleaning and servicing assigned guest rooms according to franchise and hotel standards. This role involves maintaining high standards of cleanliness, handling guest requests and complaints, and ensuring guest satisfaction. The attendant must observe all safety and security procedures and complete additional deep cleaning tasks as scheduled. This position is located at the Fairfield Inn & Suites DuBois, a 91-room hotel conveniently situated off I-80 in DuBois, Pennsylvania.

Requirements

Minimum one year cleaning experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper chemical handling.

Nice To Haves

Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
Ensures the confidentiality and security of all guest rooms.