Front Desk Agent | Dubois Fairfield Inn

SHANER • Du Bois, PA

5h • Onsite

About The Position

This is a weekend swing-shift position. Applicants must be available to work weekends, including both the 7:00 a.m.–3:00 p.m. and 3:00 p.m.–11:00 p.m. shifts. Holiday availability may also be required. The Fairfield Inn & Suites DuBois offers guests thoughtful amenities designed for convenience and comfort, including a complimentary hot breakfast each morning, free high-speed Wi-Fi, a fitness center, business center, and guest laundry facilities. With its convenient location and commitment to exceptional service, our hotel provides a great environment for associates who enjoy creating positive guest experiences and being part of a team that values hospitality excellence.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

• previous hotel experience
• Computer experience
• Bilingual English/Spanish

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED