Guest Room Attendant | Fairfield Inn Harrisburg International Airport

SHANER • Middletown, PA

21d • Onsite

About The Position

The Guest Room Attendant cleans and services assigned guest rooms according to category priority and hotel and franchise standards. The role maintains cleanliness and quality throughout daily assignments, reports maintenance deficiencies, responds to guest requests and complaints, and protects the confidentiality and security of guest rooms. The attendant follows housekeeping, safety, and security procedures; handles guest complaints with the goal of ensuring satisfaction; returns and restocks the cart at the end of the shift; and completes scheduled deep-cleaning and seasonal-cleaning tasks, along with other duties as assigned. The position is at Fairfield Inn & Suites Harrisburg Airport Hershey Area, operated by Shaner Hotels.

Requirements

• At least one year of cleaning experience.
• Ability to communicate satisfactorily with guests, management, and coworkers so they understand.
• Knowledge of proper chemical handling.
• Availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

• Previous hotel experience is preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Clean and service assigned guest rooms according to category priority and hotel and franchise standards.
• Maintain established standards of cleanliness and quality throughout daily assignments.
• Report maintenance deficiencies.
• Handle guest requests and complaints, working to ensure guest satisfaction.
• Maintain the confidentiality and security of guest rooms.
• Follow house, safety, housekeeping-room, and security procedures.
• Return and restock the cart at the end of the shift.
• Complete additional deep-cleaning and seasonal-cleaning functions as scheduled.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed