Guest Room Attendant | Fairfield Inn Harrisburg International Airport

Shaner Hotels • Middletown, PA

21d

About The Position

The Guest Room Attendant cleans and services assigned guest rooms according to hotel and franchise standards, maintaining quality and cleanliness. The role includes responding to guest requests and complaints, reporting maintenance deficiencies, and protecting the confidentiality and security of guest rooms. The attendant must be available to work a flexible schedule, including weekends, holidays, and varied shifts. Additional deep-cleaning or seasonal-cleaning duties may be scheduled, along with other duties as assigned.

Requirements

• At least one year of cleaning experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
• Knowledge of proper chemical handling.

Nice To Haves

• Previous hotel experience preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Clean and service assigned guest rooms according to category priority and hotel and franchise standards.
• Maintain established standards of cleanliness and quality throughout daily assignments.
• Handle guest complaints and requests to support guest satisfaction.
• Report maintenance deficiencies.
• Ensure the confidentiality and security of guest rooms.
• Follow house, safety, housekeeping-room, and security procedures.
• Return and restock the cart at the end of the shift.
• Complete additional deep-cleaning or seasonal-cleaning functions as scheduled.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed