PM Housekeeping Room Attendant

Mainsail Lodging & Development • Fort Myers, FL

3d • Onsite

About The Position

The PM Guest Room Attendant is responsible for maintaining overall guest-room cleanliness and replenishing minibar amenities to provide exceptional service consistent with brand, property, and company guidelines. The position is scheduled approximately 3 PM to 12 AM and reports to the Housekeeping Manager. The role includes cleaning and sanitizing rooms and common areas, performing turndown service when requested, responding to guest requests, maintaining minibar stock, and following hotel cleaning, safety, confidentiality, and service procedures. Employees may be moved from their usual shift as business demands, since the hotel operates seven days a week, 24 hours a day.

Requirements

• High school diploma or higher.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to use technology such as tablets and iPads.
• Ability to sit or stand for extended periods, squat, bend, and lift 25 pounds.
• Ability to communicate clearly and have corrected vision within the normal range.
• Ability to work long hours as needed.
• Ability to make sound judgments quickly and manage multiple tasks while progressing toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities and maintain confidentiality.
• Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.

Nice To Haves

• Previous hospitality experience preferred.

Responsibilities

• Clean and sanitize assigned hotel rooms and common areas, including dusting, vacuuming, changing linens, cleaning windows, mirrors, bathrooms, vents, walls, carpets, light fixtures, balconies, and lobby areas within shift requirements.
• Use cleaning chemicals safely, follow housekeeping cleaning protocols, and wear appropriate personal protective equipment.
• Greet guests warmly in public spaces and provide personalized service, including using guests’ names and sharing hotel knowledge.
• Perform quality cleaning to meet room inspection standards.
• Replace amenities and maintain minibar selections at par levels.
• Follow scheduled shifts and required break and lunch schedules.
• Perform deep cleaning on a rotational schedule.
• Restock and reorganize the housekeeping cart daily and maintain orderly closets, carts, work areas, and the housekeeping office.
• Report light outages, broken equipment, room discrepancies, suspicious activity, unusual items, and irregular guest behavior to the appropriate teams or management.
• Review the daily board and refresh stayover rooms.
• Assist guests with special requests and perform turndown service when requested.
• Refill bottled chemicals at the end of the scheduled shift and communicate room inventory needs to the house attendant.
• Communicate professionally while using technology.
• Maintain guest confidentiality and follow hotel policies and procedures.
• Take initiative and handle assignments with limited supervision.
• Perform other duties as requested by management to serve guests.
• Help deliver exceptional guest experiences and support high GSS performance scores according to Marriott standards.

Benefits

• Medical, dental, and vision insurance for full-time associates; part-time associates receive the listed benefits except medical insurance and holiday pay.
• HSA and flexible spending account options.
• Basic life and disability plan options.
• 401(k) retirement plan.
• Paid time off.
• Holiday pay for full-time associates.
• Career training and development opportunities.
• Tuition reimbursement.
• Bereavement leave.
• Employee Assistance Program (EAP).
• Jury duty leave, which may vary by state.
• Employee discounts.
• Employee referral bonus.
• Free meal for full-service hotel employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED