PM Housekeeping Room Attendant

MPM Macon•Fort Myers, FL

2d•Onsite

About The Position

The PM Guest Room Attendant is responsible for maintaining overall guest room cleanliness and replenishing minibar amenities to provide exceptional service in accordance with brand, property, and company guidelines. The position is scheduled for approximately 3 PM to 12 AM and is based in Fort Myers, Florida. The role reports to the Housekeeping Manager and is classified as non-exempt. The attendant cleans and sanitizes guest rooms and designated common areas, follows cleaning and personal protective equipment protocols, replenishes amenities and minibar selections, prepares stayover rooms, and performs turndown service when requested. The role also includes maintaining housekeeping carts and work areas, reporting maintenance issues and unusual activity, assisting guests, and communicating professionally with colleagues and guests. Employees are expected to follow hotel policies, protect guest confidentiality, work effectively with limited supervision, and contribute to a hospitable atmosphere.

Requirements

High school diploma or higher.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to sit or stand for extended periods.
Ability to squat and bend.
Ability to communicate clearly.
Corrected vision within the normal range.
Ability to work long hours as needed.
Ability to lift 25 pounds.
Ability to make sound judgments quickly.
Ability to manage multiple tasks and make appropriate progress toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities within the office, hotel, and community.
Ability to maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations and handle workplace challenges by anticipating, preventing, identifying, and solving problems.
Willingness to work shifts that may change in response to business demands, including in a hotel that operates seven days a week, 24 hours a day.

Nice To Haves

Previous hospitality experience.

Responsibilities

Clean and sanitize assigned hotel rooms, including dusting, vacuuming, changing bed linens, and cleaning windows, mirrors, bathrooms, vents, walls, carpets, light fixtures, balconies, and common areas within shift requirements.
Use cleaning chemicals safely, follow COVID cleaning protocols, and wear required personal protective equipment.
Greet guests warmly in public spaces and assist them with special requests.
Replace room amenities and maintain minibar selections at par levels.
Follow scheduled shifts and break and lunch requirements.
Deep clean according to the rotational schedule.
Restock and reorganize the housekeeping cart daily and maintain clean, orderly closets, carts, and housekeeping office areas.
Report light outages, broken equipment, room discrepancies, suspicious activity, unusual items, and irregular guest behavior to the appropriate team.
Review the daily board and refresh stayover rooms.
Refill bottled chemicals at the end of the scheduled shift so the next team is stocked.
Communicate room inventory needs to the house attendant and communicate professionally using technology.
Interact with guests and share hotel knowledge, personalizing service where appropriate, such as using guests’ names.
Perform turndown service when requested by a guest.
Maintain guest confidentiality and follow hotel procedures.
Take initiative and handle assignments with limited supervision.
Follow all hotel policies and procedures in the team member handbook.
Perform other duties as requested by management to serve guests.
Help deliver an exceptional guest experience and support high Marriott GSS performance scores.