MM Guest Relations Specialist

Odysea Maze LLC•Scottsdale, AZ

22h•Onsite

About The Position

The Guest Relations Specialist will oversee the daily operations of the business with guidance from the Laser + Mirror Maze Team Lead. This role involves managing opening and closing procedures, including register operations, cash handling, and securing funds. The specialist will operate and maintain the Mirror Maze and Laser Maze attractions, ensuring equipment is in good condition. Key responsibilities include resolving guest and staff issues, restocking merchandise, responding to voicemails, managing audio and lighting, and ensuring daily housekeeping standards are met. The role also requires enforcing safety policies, working concessions, assisting with parties and group events, and performing basic facilities maintenance. A strong understanding of the company's selling processes and emergency policies is essential.

Requirements

Ability to use hands to finger, handle, or feel; and reach with hands and arms.
Ability to stand for long periods of time, as well as walk.
Ability to balance, stoop, kneel, crouch, climb stairs, or crawl.
No impairment of sight, smell, hearing, touch, balance and agility of movement which might interfere with ability to work.
Specific vision requirement for this job include close vision, color vision, depth perception, and the ability to focus.
Must be able to take directional cues directly or indirectly.
Ability to work in an environment that is loud at times.
Successful completion of a pre-employment drug testing and background investigation.
Allergies to plants or animals which may interfere with ability to work must be controlled by medication or protective equipment.
Must be able to push/pull up to 50 pounds.
Ability to provide knowledge of important information about Laser + Mirror Maze including hours, directions, prices, special events policies and procedures.
Have knowledge of company products along with the willingness to learn
Excellent customer service skills
Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
Be a fast learner, cheerful, and possess a positive attitude
Previous experience in a retail/service environment
A commitment to service excellence and customer satisfaction
A strong team player yet still able to work independently with minimal supervision
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
Must exemplify core fundamentals of the Employee Promise, which states: I am empowered to take ownership of any opportunity to exceed expectations. I anticipate guest needs and pay attention to the details. I treat all internal and external customers with respect. I am on stage! (Smile) I have an attitude of gratitude. I get it right the first time. I display actions that are moral and ethical. I always provide alternative solutions. I am committed to learning every aspect of our product and services. I use the 10/5 rule, 10 feet I acknowledge my guest’s presence with a smile and at 5 feet. I greet them with a courteous word. I use name recognition at every opportunity I take personal responsibility for our surroundings. I am accountable for my tools and resources. I value the contribution of every team member.

Nice To Haves

Knowledge of POS computer systems, a plus

Responsibilities

Key holder in support of opening and closing
Oversee the daily operations of the business with guidance from the Laser + Mirror Maze Team Lead
Opening register as well as closing register
Securing the cash bag and properly making sure funds are accurate as well as returning at the end of the day with daily deposit to Butterfly Wonderland cash room
Operating and maintaining both Mirror Maze and Laser Maze attractions with care and accountability to all of its equipment and conditions
Coordinate the ability to resolve guest and staff issues
Re-stock merchandise and other all sellable products
Daily respond to voicemails
Turn on all audio and lighting related to daily operations
All music is projected into the courtyard daily weather permitting
Housekeeping is maintained daily, washrooms, windows, floors, stockroom
All garbage is maintained and thrown out daily
Arming and disarming alarm system
Be fully aware of all Galaxy selling process’ for all AZB venues
Ability to handle an incident report and the emergency policies concerning an employee or guest
Enforcing and adhering to all safety policies
Work concessions in courtyard selling of product and materials as assigned
Assist BW/OM lead and GR Manager with any parties and group events
Other duties as assigned
Clean facilities on a daily basis such as bathrooms and windows, vacuuming, dusting and throwing trash
Making sure the Laser Maze is cleaned daily as well as calibrated as needed
Ensuring the Mirror Maze is swept and mopped routinely as well as wiping mirrors as needed
Checking of patio area and cleaning routinely
Maintaining a high standard of cleanliness
Reporting to Facilities any damages or repairs needing attention
Basic facilities functions and or repairs