Guest Relations Coordinator

Goodstone•Middleburg, VA

9d•Onsite

About The Position

At Goodstone, the Guest Relations Coordinator serves as a host and experience owner responsible for delivering thoughtful, personalized service from arrival through departure. You will play a key role in shaping each guest’s stay, ensuring every interaction reflects the warmth, attention to detail, and elevated standards of a boutique luxury property. This role is ideal for someone who thrives in a high-touch, guest-facing environment and takes pride in creating memorable, seamless experiences.

Requirements

1+ years of hospitality or high-touch customer service experience
Strong interpersonal skills with a natural ability to build rapport and trust
Close attention to detail and a proactive, solutions-oriented mindset
Ability to anticipate needs rather than react to requests
Comfortable working in a dynamic, fast-paced environment
Strong organizational and multitasking skills
Professional communication skills (verbal and written)
Confidence using computer systems and learning new platforms
A genuine passion for hospitality and creating exceptional guest experiences

Nice To Haves

Experience in boutique, luxury, or experience-driven hospitality environments
Concierge, reservations, or guest engagement experience
A natural host mindset—you enjoy engaging with guests and creating meaningful moments
Comfort with suggesting and enhancing guest experiences in a thoughtful, non-salesy way

Responsibilities

Serve as the primary on-property host, welcoming guests and setting the tone for their stay
Anticipate guest needs and deliver personalized service throughout the guest journey
Coordinate arrivals, departures, and daily guest touchpoints with precision and care
Collaborate across departments (culinary, housekeeping, grounds) to ensure a seamless experience
Curate and coordinate guest experiences, including dining, activities, and special occasions
Identify opportunities to enhance the guest experience through thoughtful recommendations and add-ons
Handle guest inquiries, requests, and concerns with professionalism and urgency
Maintain detailed and accurate guest information to support personalized service
Uphold brand standards and contribute ideas to continuously elevate the guest experience