Hybrid Guest Relations Coordinator
Hyatt Vacation Ownership
•Hybrid
About The Position
Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
Requirements
- Enjoy talking with guests by phone and/or in person
- Excellent written and verbal communication skills
- Local area knowledge
- Computer skills
- Flexible schedule, including the ability to work weekends and holidays
Responsibilities
- Conduct pre-arrival calls and/or in person services for guests coming on a promotional package.
- Engage with guests and provide elevated customer service by phone and/or in person.
- Effectively communicate the benefits of the guest's vacation package and confirm details.
- Provide the highest level of service to suggest local attractions and restaurant recommendations.
- Provide effective problem resolution techniques if applicable.
Benefits
- Hotel and resort discounts
- Immediate 401(k) Company match up to 6%
- Growth and development opportunities
- Positive work environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
