Guest Relations-Service Appointment Coordinator

Budd Baer Automotive•Washington, PA

85d•Onsite

About The Position

The Guest Relations-Service Appointment Coordinator at Budd Baer Automotive is responsible for providing exceptional customer service to all guests visiting our dealership. This individual will be responsible for scheduling and coordinating service appointments for our customers, as well as ensuring that all guests have a positive experience during their visit. This is a full-time, individual contributor role that offers a competitive base salary plus commission in the dynamic and growing automotive industry.

Requirements

High school diploma or equivalent
Previous customer service experience
Excellent communication and interpersonal skills
Strong organizational and time-management skills
Ability to multi-task and prioritize in a fast-paced environment
Proficiency in computer and internet use
Detail-oriented and able to maintain accurate records
Valid driver's license and clean driving record

Responsibilities

Schedule and confirm service appointments for customers via phone and online
Greet and assist guests in a friendly and professional manner
Collect and record customer information accurately and efficiently
Manage and organize service appointment schedule to maximize efficiency and customer satisfaction
Inform customers of estimated time for service completion and communicate any delays or changes
Coordinate with service advisors and other departments to ensure timely completion of services
Follow up with customers after service to ensure satisfaction and address any concerns or issues
Maintain knowledge of products and services offered by the dealership
Attend training and meetings to stay updated on new products and services
Provide exceptional customer service and resolve any guest issues or complaints in a timely and professional manner