Experience Coordinator - Guest Relations

ECU Health Medical Center•Greenville, NC

5d•Onsite

About The Position

Experience Coordinators reflect a commitment to the ECU Health values Integrity, Compassion, Education, Accountability, Safety, and Teamwork and play a vital role in the experience of our patients, families, and visitors while in our facilities. Experience Coordinators will connect with patients, families, and care teams to listen, advance, elevate, problem solve, partner, customize and personalize for a positive, memorable experience at ECU Health. This position will work under the direction of the Office of Experience. The job entails collaborating with clinical leaders in the organization to develop strategies around patient needs, networking with ECU Health team members, meeting the patients where they are to provide the necessary support for a life-changing patient experience. Experience Coordinators assist with the visitor screening process, visitor management process, and facilitate virtual connections by using technology and other resources. Other responsibilities include visiting patient rooms, explaining patient and visitor guides, and assisting patients with meal ordering as needed.

Requirements

Associates Degree or higher is required
2 years in customer service/hospitality required

Nice To Haves

Bilingual EN/SP preferred

Responsibilities

Connect with patients, families, and care teams to listen, advance, elevate, problem solve, partner, customize and personalize for a positive, memorable experience.
Collaborate with clinical leaders to develop strategies around patient needs.
Network with ECU Health team members.
Provide necessary support for a life-changing patient experience.
Assist with the visitor screening process.
Assist with the visitor management process.
Facilitate virtual connections by using technology and other resources.
Visit patient rooms.
Explain patient and visitor guides.
Assist patients with meal ordering as needed.