Experience Greeter - Guest Relations
About The Position
Experience Greeters reflect a commitment to the ECU Health values Integrity, Compassion, Education, Accountability, Safety, and Teamwork and play a vital role in championing the experience our patients, families, and visitors while in our facilities. As a central point of contact, Experience Greeters welcome, check-in and assist all individuals who enter an ECU Health facility. They work in partnership with experience coordinators and care teams to connect patients, families and guests with the appropriate services to meet their needs. Experience Greeters partner with all hospital departments to help ensure that every person that visits the facility has an exceptional experience. Experience Greeters assist with the visitor screening process, visitor management process, and wayfinding using technology and other resources as needed.
Requirements
- High School or equivalent (GED) or higher is required
- 0 - 2 years experience in customer relations
Nice To Haves
- Bilingual EN/SP skills preferred
Responsibilities
- Welcome, check-in and assist all individuals who enter an ECU Health facility.
- Work in partnership with experience coordinators and care teams to connect patients, families and guests with the appropriate services to meet their needs.
- Partner with all hospital departments to help ensure that every person that visits the facility has an exceptional experience.
- Assist with the visitor screening process.
- Assist with the visitor management process.
- Assist with wayfinding using technology and other resources as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
