Guest Experience Ticket Greeter

Buffalo Bills•Orchard Park, NY

7d•Onsite

About The Position

Guest Experience Ticket Greeter provides guests with a seamless, efficient, and welcoming experience at Highmark Stadium. Ticket Greeters offer a friendly greeting to guests as they arrive, scan tickets, and help set the tone for a positive game day experience. Ultimately, the goal is to provide all guests with a safe, clean, comfortable, and family-friendly experience while visiting Highmark Stadium.

Requirements

Strong verbal and/or non-verbal communication skills.
Friendly, engaging, and service-oriented demeanor.
Quick learner: ability to adapt to different situations.
Team-oriented mindset.
All applicants must be 18 years of age or older and successfully pass a background check.
Ability to work in a fast paced, high stress environment.
Must have reliable transportation to and from Highmark Stadium.

Nice To Haves

Prior customer service experience
Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Ticket Scanners, Laptops & Radios

Responsibilities

Greet guests upon arrival and provide a friendly welcome and fond farewell.
Accurately scan tickets to ensure valid entry for all guests.
Assist guests in troubleshooting mobile ticketing issues through the Bills Mobile App.
Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
Ensure guests entering Highmark Stadium are upholding the stadium’s policies and procedures.
Promote and share information about Fan Experience programs offered in the stadium.
Address guest concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
Perform all other duties as assigned.
Please note that this position may not work the entirety of the game or event and can be dismissed early depending on event, assigned location and other factors.