Guest Relations Representative

Carnival Corporation•Seattle, WA

3h•$16 - $22•Remote

About The Position

The Guest Relations Specialist serves as a key liaison between Holland America Line and its guests and travel professionals, ensuring a high standard of service and satisfaction. This role is responsible for researching and resolving inquiries, complaints, and praises received via various communication channels. The Specialist interprets and applies company policies, authorizes compensation when appropriate, and maintains strong relationships across internal and external stakeholders. By providing thoughtful and timely responses, the Specialist supports operational excellence and contributes to continuous improvement across guest-facing functions.

Requirements

Associate’s Degree
Bachelor’s Degree
Equivalent Experience
Strong listening and verbal communication skills; ability to remain calm under pressure
Organizational and multitasking skills
Ability to compose own correspondence
Ability to maintain confidential information
Minimum: 1 year experience in a contact center

Nice To Haves

Preferred Disciplines/Majors: Business Administration, Accounting, Communications
Preferred: Knowledge of Holland America Line product and computer applications

Responsibilities

Research guest and travel professional letters, e-mail, and phone calls received regarding inquiries, complaints, and praises and communicate internally with the appropriate company personnel to resolve the issues.
Interpret company policies regarding guest complaints to determine if compensation is warranted and authorize compensation when appropriate.
Process responses for guest and travel professional feedback.
Maintain relationships with travel professionals, management on board Holland America Line vessels, sales reps, and all internal and external customers.
Identify problem areas both internally and externally for all products and work with appropriate personnel to resolve them.