Guest Relations Representative

Six Flags Entertainment Corporation • Arlington, TX

4d • Onsite

About The Position

Directly responsible for assisting guests with day-to-day operations in Guest Relations, Lost & Found, theRide Information Center, and Ticket Will Call. Guest Relations staff are empowered to resolve guest issues and ensure the delivery of world-class guest service. As the face of the park, this role requires excellent communication skills, a professional and friendly demeanor, and above-average verbal and written abilities.

Requirements

• Must be at least 18 years of age with a high school diploma or equivalent.
• Strong knowledge of park policies and procedures.
• Excellent written and verbal communication skills.
• Basic proficiency with computers and phone systems.
• Professional, self-motivated, and enthusiastic attitude.
• Strong teamwork skills and ability to collaborate effectively with others.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Six Flags park knowledge is a plus!

Responsibilities

• Assisting guests with day-to-day operations in Guest Relations, Lost & Found, theRide Information Center, and Ticket Will Call.
• Responding to guest inquiries, addressing comments and concerns.
• Providing accessibility accommodations for rides and attractions.
• Answering phone lines.
• Managing lost-and-found reports.
• Resolving guest issues and ensuring the delivery of world-class guest service.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED