Guest Relations Representative

Legends Global•Oklahoma City, OK

17h•Onsite

About The Position

LEGENDS GLOBAL is seeking an energetic, friendly Guest Relations Representative to provide customer service to guests at Paycom Center. The role is part-time and is usually scheduled after normal business hours. The representative works under the supervision of the Guest Relations and Event Security Managers and serves as a resource and host for guests visiting the Arena and Convention Center. The position has no supervisory responsibilities. The representative welcomes and assists guests, responds to concerns and requests, helps guests with accessibility needs, and supports event safety and security. Work schedules are flexible and may include days, nights, weekends, and holidays. Employees are expected to be available for at least 80% of all events, work at least three shifts every 30 days, and complete their full scheduled shifts, which are typically about five to six hours. This availability does not guarantee a set number of hours.

Requirements

Previous customer service experience is required.
High school diploma or equivalent.
Exceptional customer relations, communication, and problem-solving skills.
Ability to follow oral and written instructions and communicate effectively in oral and written form.
Ability to work independently while exercising judgment and initiative.
Ability to maintain effective working relationships with clients, coworkers, exhibitors, patrons, and others encountered in the course of employment.
Flexibility and ability to adjust to situations as they occur.
Ability to work effectively both independently and in a team environment.
Ability to stand for long periods, walk long distances, and use stairs.
Ability to lift or move up to 50 pounds.
Ability to access a computer with internet access for the scheduling system.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Availability for at least 80% of all events and ability to work at least three shifts every 30 days.

Responsibilities

Greet and seat guests in a friendly, professional manner.
Maintain working knowledge of the facility and special events to assist guests visiting the Arena and Convention Center.
Assist guests with elevator and escalator services, including ADA elevator access, and provide wheelchair runs.
Respond promptly, courteously, and professionally to guest concerns and complaints; serve as the main point of contact for guest requests and pursue them through resolution.
Enforce building policies and procedures during events to support guest safety and security.
Provide courteous hospitality, communicate respectfully with guests and coworkers, and work cooperatively with staff.
Respond to and investigate incidents, including making inquiries with witnesses on scene.
Assist the public with lost and found.
Monitor crowds during events.
Assist guests during emergencies, including shelter-in-place situations and building evacuations.
Maintain a professional appearance and demeanor.
Perform other duties as required by supervisors and management.