Guest Relations Representative

ASM Global•Oklahoma City, OK

2d•Onsite

About The Position

LEGENDS GLOBAL is seeking an energetic and friendly Guest Relations Representative to provide World-Class customer service to guests at Paycom Center. Reporting to the Guest Relations and Event Security Managers, this part-time role is usually scheduled after normal business hours. The representative welcomes and assists guests, serves as a resource for facility and event information, responds to concerns and requests, and helps maintain a safe and secure environment during events. The role requires working a flexible schedule that may include days, nights, weekends, and holidays. Employees are expected to be available for at least 80% of events, must work at least three shifts every 30 days, and should expect typical shifts of about five to six hours. Availability does not guarantee a set number of hours. Travel is not applicable.

Requirements

Previous customer service experience.
High school diploma or equivalent.
Exceptional customer relations, communication, and problem-solving skills.
Ability to follow oral and written instructions and communicate effectively in oral and written form.
Ability to work independently and exercise judgment and initiative.
Ability to maintain effective working relationships with clients, coworkers, exhibitors, patrons, and others encountered at work.
Flexibility and ability to adjust to situations as they occur.
Ability to work effectively both independently and as part of a team.
Ability to access a computer with internet access for the scheduling system.
Ability to work a flexible schedule that may include days, nights, weekends, and holidays.
Availability for at least 80% of events and ability to work at least three shifts every 30 days.
Ability to work full shifts, typically about five to six hours.
Ability to stand for long periods, walk long distances, and use stairs.
Ability to lift or move up to 50 pounds.

Responsibilities

Greet and seat guests in a friendly and professional manner.
Act as a resource and host for guests visiting the Arena and Convention Center, maintaining working knowledge of the facility and special events.
Assist guests with elevator and escalator services, including the ADA elevator.
Respond promptly, courteously, and professionally to guest concerns and complaints.
Serve as the main point of contact for guest requests and needs and pursue issues through resolution.
Enforce building policies and procedures during events to support guest safety and security.
Provide courteous hospitality and be proactive in all areas.
Work cooperatively with staff members.
Respond to and investigate incidents and inquire with witnesses on scene.
Assist the public with lost and found.
Monitor crowds during events.
Assist guests during emergencies, including shelter-in-place situations and building evacuations.
Maintain a professional appearance and demeanor.
Communicate courteously with guests and coworkers.
Assist guests with ADA needs, including wheelchair runs.
Perform other duties as required by supervisors and management.