Guest Relations Representative
About The Position
Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).
Requirements
- High school diploma or equivalent.
- One-year previous customer service experience.
Responsibilities
- Greets and welcomes patients, guests, and visitors.
- Maintains customer service work environment.
- Ensures that inquiries and requests are addressed in a friendly and responsive manner.
- Anticipates the needs of patients, guests, and visitors and takes proactive measures to ensure their satisfaction.
- Demonstrates knowledge of department locations and directs guests using facility maps or other aids to appropriate locations.
- Responds immediately to guest inquiries.
- Provides proactively patient and guest comfort and emotional support as needed.
- Surveys lobby and surrounding area ensuring it is inviting and that visitors are being assisted as they enter.
- Utilizes service recovery skills as appropriate in problem solving situations.
- Promptly and courteously answers phones and provides clerical and administrative services as needed.
- Collaborates with security personnel on a continuous basis to provide a hospitable, welcoming and safe environment.
- Maintains awareness of current visitor restrictions and screens visitors appropriately.
- Greets governmental surveyors and notifies Director and Manager of Governmental Affairs of their presence.
- Checks mail twice a week and routes patient mail appropriately.
- Presents a professional image at all times.
- Maintains a moderate noise level.
- Maintains a neat and orderly front desk for a positive first impression.
- Adheres to wearing appropriate attire and maintenance.
Benefits
- Medical Plan
- Prescription drug coverage & In-House Employee Pharmacy
- Dental Plan
- Vision Plan
- Flexible Spending Account (FSA) - Healthcare
- FSA - Dependent Care
- Retirement Savings and Investment Plan
- Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
- Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
- Disability Benefits – Short Term Disability (STD)
- Employee Assistance Program
- Commuter Transit
- Commuter Parking
- Supplemental Life Insurance - Voluntary Life Spouse
- Voluntary Life Employee
- Voluntary Life Child
- Voluntary Legal Services
- Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
- Voluntary Identity Theft Insurance
- Voluntary Pet Insurance
- Paid Time-Off Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
