Guest Relations Manager (Assistant Manager)

Bites & Brews • Greensburg, PA

4d

About The Position

The Guest Relations Manager (Assistant Manager) is involved in all aspects of the center, including bowling, arcade, attractions, and food and beverage. The role assists the General Manager with overall center operations, revenue and cost objectives, staff training, and ensuring guest service exceeds expectations. The manager helps create an exciting, fun atmosphere for both guests and the team and supports day-to-day operations, including opening and closing the center.

Requirements

• Customer service experience.
• Strong communication and organizational skills.
• Ability to work holidays and weekends.
• Willingness to obtain ServSafe and RAMP certifications.
• Proven operations background with exceptional leadership, communication, and time-management skills.
• High school diploma or equivalent.

Nice To Haves

• Two or more years of management experience.
• Retail experience.
• Background in the restaurant or hospitality industry.

Responsibilities

• Create an exciting and fun atmosphere for guests and team members.
• Assist with hiring, training, coaching, developing, scheduling, evaluating, and disciplining team members.
• Ensure adherence to core standards, HR policies, training, safety requirements, and record-keeping practices.
• Develop understanding of the P&L and help achieve revenue goals across all P&L categories.
• Manage cash-handling procedures, develop and implement upselling techniques, and create and enforce transaction processes.
• Help achieve labor goals through appropriate staffing levels and scheduling based on center needs.
• Develop and oversee employee training on POS, service protocols, and operational standards.
• Open and close the center.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED