Guest Relations Manager

Hilton • Jal, NM

21h

About The Position

The Guest Relations Manager oversees day-to-day guest services operations and helps deliver memorable guest experiences. The role manages guest services functions, monitors and improves service quality, leads departmental administration, and supports and develops team members.

Requirements

• Demonstrate a passion for hospitality.
• Act with integrity and do the right thing.
• Show leadership and inspire others.
• Value teamwork and shared outcomes.
• Demonstrate ownership and accountability.
• Bring urgency and discipline to the work.

Responsibilities

• Manage day-to-day operations of guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems.
• Track guest satisfaction, address service issues, and guide the team in implementing improvements to enhance the guest experience.
• Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness.
• Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed