Guest Relations Manager, Hope Lodge

American Cancer Society•Cleveland, OH

6d•Onsite

About The Position

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.

Requirements

High School Diploma or Equivalent
Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.
Valid Driver's License with Clean Driving Record is Required
Strong leadership and team management skills
Knowledge of hotel management systems and reservation software
Ability to analyze data and adjust processes to improve occupancy
Strong interpersonal and customer service skills
Ability to work in a fast-paced, guest-facing environment
Travel Required for initial training upon hire, otherwise minimal travel

Nice To Haves

Bachelor's Degree

Responsibilities

Manage guest referrals and check-ins to ensure timely registration and room assignments
Supervise concierge staff and provide training for excellent guest service
Coordinate guest amenities, transportation, and special accommodations
Maintain guest records and room inventory accurately
Conduct inspections of guest rooms and public areas for readiness and cleanliness
Address guest feedback and resolve concerns promptly