Guest Relations Coordinator, Hope Lodge
American Chemical Society•Dallas, TX
•Onsite
About The Position
The Guest Relations Coordinator manages guest referrals, check-ins, and coordinates guest services to ensure a welcoming experience for patients and caregivers. This role supervises concierge coverage, maintains guest records, and ensures smooth operations of front desk services.
Requirements
- High School Diploma or Equivalent
- Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures
- Valid Drivers License required if expected to operate lodge vehicles.
- Excellent communication and interpersonal skills
- Ability to coordinate services and supervise front desk staff
- Strong organizational skills with attention to detail
- Proficiency in Microsoft Office and reservation systems
- Customer service focus and problem-solving ability
Nice To Haves
- Additional education or certification in hospitality management, office administration, or a related field is preferred.
Responsibilities
- Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service
- Manage guest referrals, screening, and room allocation to maximize occupancy
- Supervise front desk operations including phone inquiries and guest requests
- Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams
- Track and analyze occupancy data to inform decisions and improve operations
- Resolve guest concerns and implement service recovery solutions
Benefits
- generous paid time off policy
- medical, dental, retirement benefits
- wellness programs
- professional development programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
