Concierge, Hope Lodge
About The Position
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.
Requirements
- High School Diploma or Equivalent
- Minimum 1 year of Customer Service Experience
- Strong communication and interpersonal skills
- Ability to work independently and multitask
- Proficiency in Microsoft Office and multi-line phone systems
- Excellent customer service and problem-solving skills
Nice To Haves
- Additional education or training in hospitality management or customer service is a plus.
- Previous experience in hospitality, guest services, or a related field is preferred.
Responsibilities
- Greeting guests and managing the front desk of our wellness space
- Planning, coordinating and delivering daily activities
- Assisting Hope Lodge Operations
Benefits
- Generous paid time off policy
- Medical benefits
- Dental benefits
- Retirement benefits
- Wellness programs
- Professional development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
