Guest Relations Manager, Hope Lodge

American Chemical Society•San Antonio, TX

2d•Onsite

About The Position

The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency. This is a full-time, salaried position scheduled for 37.5 hours per week. As a member of the Hope Lodge management team, this position requires schedule flexibility, participation in rotating on-call coverage, occasional evening or overnight coverage when needed, and some holiday coverage.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.
Valid Driver's License with Clean Driving Record is Required
Strong leadership and team management skills
Knowledge of hotel management systems and reservation software
Ability to analyze data and adjust processes to improve occupancy
Strong interpersonal and customer service skills
Ability to work in a fast-paced, guest-facing environment

Nice To Haves

Preferred Degree: Bachelor's Degree

Responsibilities

Manage guest referrals and check-ins to ensure timely registration and room assignments (30%)
Supervise concierge staff and provide training for excellent guest service (25%)
Coordinate guest amenities, transportation, and special accommodations (15%)
Maintain guest records and room inventory accurately (10%)
Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%)
Address guest feedback and resolve concerns promptly (10%)