Assistant General Manager, Hope Lodge

American Chemical Society•Honolulu, HI

3d•Onsite

About The Position

The Assistant General Manager supports the General Manager in providing operational leadership for the Hope Lodge. This role focuses on day-to-day operational oversight, guest relations, and administrative functions. The Assistant GM mentors team members, ensures compliance with ACS standards, and contributes to a welcoming and safe lodge environment.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
1-2 years of experience in nonprofit management, hospitality, or healthcare administration
Strong communication and interpersonal skills
Experience with office administration and payroll processes
Ability to supervise, coach, and evaluate staff performance
Proficiency in Microsoft Office Suite and reservation systems
Strong organizational and problem-solving skills

Nice To Haves

Preferred Degree: Coursework or certification in hospitality management or office administration

Responsibilities

Support General Manager in overseeing daily lodge operations, including guest relations and administrative functions (30%)
Supervise and Mentor Lodge Staff to deliver exceptional guest experiences (25%)
Ensure compliance with ACS policies, training programs, and safety procedures (15%)
Coordinate payroll, accounts payable, and office supply management (10%)
Identify and implement operational process improvements to enhance efficiency (10%)
Assist in occupancy management and guest satisfaction initiatives (10%)