Guest Relations Manager, Hope Lodge
American Chemical Society•Minneapolis, MN
•$50,000 - $54,000•Onsite
About The Position
The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.
Requirements
- Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.
- Valid Driver's License with Clean Driving Record is Required
- Strong leadership and team management skills
- Knowledge of hotel management systems and reservation software
- Ability to analyze data and adjust processes to improve occupancy
- Strong interpersonal and customer service skills
- Ability to work in a fast-paced, guest-facing environment
Nice To Haves
- Bachelor's Degree
Responsibilities
- Manage guest referrals and check-ins to ensure timely registration and room assignments (30%)
- Supervise concierge staff and provide training for excellent guest service (25%)
- Coordinate guest amenities, transportation, and special accommodations (15%)
- Maintain guest records and room inventory accurately (10%)
- Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%)
- Address guest feedback and resolve concerns promptly (10%)
Benefits
- generous paid time off policy
- medical, dental, retirement benefits
- wellness programs
- professional development programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
