Guest Relations Host/Hostess 20 hrs/wk

GBMC HealthCare • Towson, MD

4d • $15 - $20 • Onsite

About The Position

Under direct supervision, provides patients with food and nutrition services. This includes working with patients on the room service process, passing and picking up patient trays, distributing between-meal snacks, providing pantry stocks to nursing units, and acting as a liaison between the patient, Dietary and Nutrition, and Nursing Services. The role requires a high school graduate or equivalent work experience, basic knowledge of tray identification systems, basic nutrition knowledge related to the patient menu program, and strong communication and teamwork skills. The position also involves understanding and applying AIDET guidelines, stocking unit pantries, reporting meal service problems, assisting with tray setup and food preparation, communicating with patients and staff in a positive manner, retrieving dirty trays, and ensuring patient safety with hand sanitizer. Additionally, the role requires knowledge of fire safety, safe chemical usage, and the HACCP program, as well as maintaining organization of storerooms, scanning patient trays, and cleaning work areas. The position is 20 hours per week.

Requirements

• High School graduate or equivalent work experience required
• Basic knowledge of tray identification system
• Basic nutrition knowledge as related to the patient menu program
• Skill in oral and written communication
• Ability to work well under time constraints
• Ability to work effectively as a team member
• Ability to apply common sense understanding to carry out detailed written or oral instructions

Responsibilities

• Delivers and retrieves patient trays. Assists patient with tray set-up as needed.
• Delivers nourishment and/or between-meal snacks to patients as ordered by Dietary and Nutrition services.
• Utilizes AIDET guidelines when interacting with patients.
• Stocks unit pantries as ordered in CaterTrax. Ensures all stock sheets are signed off as completed by nursing personnel.
• Consults with the team leader or supervisor regarding any problems or conflicts.
• Reports all meal service related problems to the team leader and/or manager.
• May assist with tray and tray line set –up and also with the preparation of simple food items as directed by Team Leader or manager.
• Communicates with patients, visitors and staff in a positive, cordial manner. Is sensitive to the patient’s age, ethnic, cultural and social background.
• Assists with the expedition of trays from tray line. When in kitchen area place hot beverages on trays and place trays in appropriate holding cart as directed by supervisor.
• Retrieves dirty trays from patient’s room in a timely manner to ensure that trays are not left on the patient units.
• Covers any other unit as directed by management. Covers other units as needed during break times.
• Provides patient with a hand sanitizer wipe prior as the meal is delivered. Encourages patient to use sanitizer wipe prior to eating.
• Pours coffee and other hot beverages at the time of tray delivery for each patient. Ensures coffee is fresh and hot with each trip to patient areas.
• Assists the department with maintaining a courtesy score of 90% or above for the overall Press Ganey score for Courtesy of the Person Serving Your Meal.
• Demonstrates knowledge of fire safety to meet State and Joint Commission regulations to include the location of the Ansul fire system, correct storage of fire extinguishers and how to report a fire.
• Demonstrates knowledge of safe chemical usage by identifying the location of Safety Data Sheets (SDS), correct Personal Protective Equipment (PPE) and the usage of PPE.
• Demonstrates knowledge of the HACCP program to include the temperature danger zone, labeling and dating, and sanitation.
• Assists with maintaining the organization of coolers and storerooms used for floor stock storage.
• Scans patient trays when they leave the kitchen and at the time of delivery.
• Cleans work areas and delivery carts daily.
• Completes other duties as assigned by the Food and Nutrition Management team.

Benefits

• Competitive salary
• Generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED