Guest Relations Coordinator

Ono Hawaiian BBQ • Diamond Bar, CA

16h • Onsite

About The Position

Ono Hawaiian BBQ Marketing team is seeking a Guest Relations Coordinator. You will be in a unique position to learn about building and growing a brand that people love, while developing communication skills, contributing to innovative campaigns, and engaging with brand’s fans to relay the brand objectives. The right person for this role thrives in a fast-paced environment, has superior communication and organization skills, and can handle many projects at the same time effectively. We’re looking for someone who loves food, restaurants, engaging with people, and has brand-building experience. If you are someone who can think creatively, work efficiently, problem-solve quickly, with the aloha spirit, this is a great role for you.

Requirements

• BS/BA degree in Communications/Hospitality, or a related field strongly desired
• Previous experience working in a similar role (1 year minimum).
• Knowledge and expertise with multiple social media platforms, including Facebook, Twitter, Instagram, Google Business and Yelp.
• Proficient on PC and in Microsoft Office Suite.
• Must be proactive, detail oriented, and can work independently.
• Communicate effectively, both orally and in writing, to individuals and groups at all levels within and outside of the organization
• Must be able to demonstrate interest and knowledge of restaurant industry and food.
• Professional demeanor, dependable with a positive attitude.
• Sense of urgency, with ability to prioritize multiple projects.
• Must be focused and take the initiative to resolve issues.
• Approximately 25% travel may be required.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
• Must be proactive, detail oriented, and can work independently.
• Communicate effectively, both orally and in writing, to individuals and groups at all levels within and outside of the organization.
• Must be able to demonstrate interest and knowledge of restaurant industry and food.
• Professional demeanor, dependable with a positive attitude.
• Sense of urgency, with ability to prioritize multiple projects.
• Must be focused and take the initiative to resolve issues.

Responsibilities

• Handle community relations through answering phone calls, and website feedback forms.
• Manage the company's website fill forms and respond to inquiries in a timely manner.
• Aid in PR initiatives, Grand Opening events, and other company events.
• Interact and engage with customers in person.
• Occasional travel will be required.
• Fulfill occasional merchandise orders and communicate with customers.
• Distribute marketing materials to all store locations and communicate/follow up on marketing requirements in the field.
• Manage community management log – tracking all guest relations incidents and following up with guests, District Managers, and Regional Managers in a timely manner.
• Follow crisis management procedures including quick resolution of any situation.
• Engage in positive brand conversation through emails and DM.
• Organize donations/community outreach process; follow up with gift card requests or any other donation materials.
• Problem solves unique customer concerns that arise.
• Update store listings across all platforms – Google, Yelp, Facebook, website, etc.
• Coordinate influencer/ media restaurant visits and needs with Operations ensuring flawless execution with established practices and follow up.
• Assist in marketing photo shoots and campaign production.
• Support Marketing Team with projects as needed.
• Be a resource for all things guest related – facilitate Grand Opening events and customer relations/engagements.

Benefits

• 401(k) matching program to help you save for retirement.
• Comprehensive medical, dental, and Vision insurance for you and your dependents.
• Company Paid Life Insurance and Employee Assistance Program (E.A.P.).
• Generous PTO and Sick Time.
• Paid Holidays
• Online discounts for amusement parks, restaurants, movie theaters, spas, sporting events, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree