Guest Relations Associate

Corewell Health • Taylor, MI

16h • Onsite

About The Position

As an Guest Relations Associate with Corewell Health, you'll be the first point of contact for patients, families, visitors, and vendors who enter our facility. You'll be responsible for greeting, directing, and responding to inquiries, and use our hospital information system. You'll also assist with transportation services, collaborate with volunteer staff, and maintain the general appearance of the reception area. Join our team and help us provide a welcoming and caring environment for all who enter our doors.

Requirements

• High school diploma or equivalent.
• 1 year of relevant experience in a direct customer service/reception role

Nice To Haves

• Guest relations, hospitality, concierge experience

Responsibilities

• Greets visitors, vendors and/or staff promptly and courteously upon arrival.
• Makes inquiry to determine their needs, confirms appointments, answers inquiries factually and directs or escorts to the proper person or area.
• Contacts and/or collaborates with Security staff regarding suspicious visitor / patient behavior and difficult families.
• Alerts appropriate hospital and security staff in the event of the development of an emergency or a potentially dangerous situation with patients and families.
• Provides direction, escorts or provides wheelchair transport for patients to designated patient care areas as needed.
• Responds to telephone inquiries, provides factual information, relays information or transfers calls as appropriate.
• Delivers or arranges for pickup of gifts and flowers to patient rooms or hospital departments.
• Collaborates with patient reception/registration and security staff to ensure the efficient flow of visitors and patients.
• Arranges or assists with external transportation services for patients as needed.
• Maintains the general appearance of the lobby areas.
• Contacts and reports any liquid spills to environmental or maintenance departments for repairs or cleaning as necessary.
• Cordon off the spill area to warn and ensure the safety of patient, visitors and staff from slip and falls.
• Regularly provides direction and guidance to volunteer staff with courtesy and tact.
• Provides orientation and training to new volunteer staff as requested.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED