Associate - Guest Relations - West Hospital

Indiana University Health System•Avon, OH

2d•Onsite

About The Position

Description Schedule: Full Time Day Shift (10:00am – 6:30pm, Monday-Friday. No expected weekends. Will need to cover some holidays.) Work Location: West Hospital (On-Site) Department Supported: Patient Experience Primary Responsibilities: Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude. Other Responsibilities: Wayfinding, feedback loop, communications (desk phone), complaint intake, directing people during time of emergency. Position requires team member to sit, stand, ability to lift and carry, and assist patients in wheelchairs

Requirements

High School Diploma/GED required
Position requires team member to sit, stand, ability to lift and carry, and assist patients in wheelchairs

Nice To Haves

Previous concierge level customer service experience preferred
Previous healthcare experience involving patient/public contact preferred
Preferred skills in computer software (Teams, Outlook), phone etiquette, customer service
Knowledgeable of all software required for the role (Teams, Outlook, Cerner, Microsoft Word, Excel)
Knowledgeable of the building layout
Can work independently with minimal help
Can independently execute all position requirements
Knows how to utilize resources for problem solving
Is capable of training new team members