Intern - Guest Products Analyst (Summer 2027)

Alaska Airlines • Seatac, WA

7d • Onsite

About The Position

This full-time, 12-week summer 2027 internship is with the Guest Products team at Alaska Airlines and is located in SeaTac, Washington. Interns contribute to visible projects and receive hands-on experience, networking opportunities, intern events and programming, and unlimited standby travel benefits. Candidates who are not already in the internship city must relocate for the internship. The internship is designed to provide skill development and work experience and does not guarantee future employment with Alaska Airlines.

The intern will analyze guest satisfaction, flight attendant comments, delay information, sales and take-rate data, waste, and guest feedback to support Food, Beverage and Catering Operations and the fresh food pre-order program. The role also supports dashboard and reporting improvements, budget reviews, and preparation for annual budget planning. The starting rate is USD $25.00 per hour.

Requirements

• Be working toward a bachelor's degree focused in Analytics/Data Science, Operations, Marketing, or Customer Experience.
• Have experience with Excel and other office productivity tools such as PowerPoint.
• Have completed basic coursework in Finance, Accounting, and Mathematics.
• Be currently enrolled in an undergraduate program and have at least one semester or quarter of school remaining after the internship.
• Have achieved junior or higher academic standing at the time of application.
• Have a high school diploma or equivalent.
• Be at least 18 years old.
• Be authorized to work in the United States.
• Embody the company's values: own safety, do the right thing, be caring and kind, and deliver performance.

Nice To Haves

• Exposure to analytics tools such as Tableau or Power BI.

Responsibilities

• Analyze guest satisfaction, flight attendant comments, and delay information to develop actionable insights about Food, Beverage and Catering Operations performance.
• Analyze retail program sales and take-rate data along with waste and guest feedback for the fresh food pre-order program.
• Partner with team leads to develop strategies and tactics to improve sales, reduce costs, and increase guest satisfaction.
• Support the Inflight Guest Products dashboard and reporting, using productivity tools such as Excel to automate and streamline reporting and analytics processes.
• Support the business management team by reviewing budgets and preparing data for the annual budget planning process.

Benefits

• Unlimited standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air during the internship.
• Travel benefits begin on day one.
• Up to six employee choice travel credits.
• Networking with employees and company leaders through intern events and programming.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern