Intern - Guest Products Analyst (Summer 2027)

Alaska Airlines • WA-SeaTac, WA

7d • Onsite

About The Position

Alaska Airlines is hiring a Guest Products Analyst intern for summer 2027. Interns join teams across Alaska Airlines, Hawaiian Airlines, and Horizon Air to work on visible projects that affect guests and the business, gain hands-on experience, and network with employees and company leaders. This internship is full-time for 12 weeks, based in SeaTac, Washington. Candidates who are not already in the internship city must relocate for the duration. The internship is intended to provide skill development and work experience and does not guarantee future employment.

Requirements

• Be working toward a bachelor's degree focused on Analytics/Data Science, Operations, Marketing, or Customer Experience.
• Have experience working with Excel and other office productivity tools such as PowerPoint.
• Have basic coursework in Finance, Accounting, and Mathematics.
• Be currently enrolled in an undergraduate program and have at least one semester or quarter of school remaining after the internship.
• Have achieved junior or higher academic standing at the time of application.
• Have a high school diploma or equivalent.
• Be at least 18 years old.
• Be authorized to work in the United States.

Nice To Haves

• Exposure to analytics tools such as Tableau or Power BI.

Responsibilities

• Analyze guest satisfaction data, flight attendant comments, and delay information to develop actionable insights into Food, Beverage and Catering Operations team performance.
• Analyze retail program sales and take-rate data alongside waste and guest feedback on the fresh food pre-order program, then work with team leads on strategies to improve sales, reduce costs, and increase guest satisfaction.
• Support the Inflight Guest Products dashboard and reporting by using productivity tools such as Excel to automate and streamline reporting and analytics processes.
• Support the business management team with budget reviews and preparation of data for the annual budget planning process.

Benefits

• Unlimited standby travel benefits during the internship.
• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air, beginning on day one.
• Up to six employee choice travel credits.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern