Part Time Guest Operations Senior Generalist

Virginia Information Technologies Agency•Richmond, VA

7d•Onsite

About The Position

The Science Museum is seeking two energetic, hospitality-focused Guest Operations Senior Generalists to provide leadership support as part of our Guest Operations team. In this role, you will serve as Manager on Duty (MOD) in the absence of the Guest Operations Manager of Guest Services and Museum, delivering exceptional customer service and creating a welcoming, engaging visitor experience for guests, vendors, and staff. Oversee daily operations in admissions, the gift shop, and concession areas, ensuring smooth, efficient service aligned with the Museum’s mission and values. Please note that this is a part-time position and hours will vary each week based on operations but no more than up to 29 hours a week on average with a maximum of 1500 hours in a 12-month period. No state benefits are provided.

Requirements

Demonstrated experience handling cash and credit card transactions while following established cash control procedures.
Ability to work independently, manage multiple tasks in a dynamic environment, and build effective working relationships through genuine customer engagement and service.
Strong supervisory, interpersonal, verbal, and written communication skills.
Experience overseeing paid and/or unpaid staff, volunteers, and the public.
Ability to read, understand, and interpret written materials and oral instructions.
Working knowledge of PC software and hardware, including Google Workspace and Microsoft Office Suite.
Sufficient visual and hearing abilities to effectively respond to public needs and perform detailed work.
Comfortable with crowds and enjoy working with children and individuals of all ages.
Availability to work weekends, holidays, and occasional evenings is required.
Must pass a criminal history background check.
Employment verification will be conducted to include current/previous supervisory employment reference checks.
Must successfully record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Responsibilities

Serve as Manager on Duty (MOD) in the absence of the Guest Operations Manager of Guest Services and Museum.
Deliver exceptional customer service and create a welcoming, engaging visitor experience for guests, vendors, and staff.
Oversee daily operations in admissions, the gift shop, and concession areas, ensuring smooth, efficient service aligned with the Museum’s mission and values.