Clearwater Cove - Guest Group Communications Coordinator

Young Life • Windham, ME

37d • $37,000 - $46,000 • Onsite

About The Position

This position is a sales-forward role, and the ideal candidate will be highly proactive in growing and developing school-season bookings. This position will also include additional responsibilities within the Guest Services department to support the team's overall functions. Young Life camps facilitate leader-centered ministry in the lives of kids and provide extraordinary environments where kids can encounter Jesus and grow in their faith. The entire Young Life camping experience is a strategy for supporting the mission, vision, values and methods of ministry that we uphold.

Requirements

• Must be organized, detail-oriented, customer service oriented, have effective phone skills and be a clear communicator.
• Must be familiar with the ministry strategy and mission of Young Life.
• Must possess skills and gifts in communication, organization and administration.
• Able to function in a healthy manner where relationships are transient in nature.
• Able to communicate a sense of warmth, hospitality and concern for all staff and users of the property.
• Able to relate to all camping staff in a professional manner that enhances the total flow of camp operation.
• Able to respond to urgent and unscheduled needs of guest groups.
• Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff.
• Responding to the unexpected needs of a guest in a prompt and professional manner is important.
• All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.

Nice To Haves

• A four-year college degree preferred.
• Training in hospitality preferred.

Responsibilities

• Gather requests for facilities and services, communicating changes and addressing concerns for incoming guest groups; communicate this information to the different departments at the property well in advance of the group's arrival.
• Share host responsibilities with the guest services team.
• Develop and maintain all guest services materials that are part of the communication process with guest groups (e.g. Guest Group Planning Packet).
• Cultivate and maintain a constant open line of communication with Young Life field staff and non-Young Life guest groups in relation to their use of and comments about the property.
• Understand interdepartmental relations as related to service for the guest group.
• Serve as the liaison between the property and the various assigned staff who will make use of the facility during the school year (e.g. camp director, program team, etc.).
• Research, develop and implement specific projects as assigned by the guest services coordinator.
• Other duties as required by immediate supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level