Clearwater Cove - Guest Group Communications Coordinator

Young Life•Windham, ME

37d•$37,000 - $46,000•Onsite

About The Position

This position is a sales-forward role focused on growing and developing school-season bookings. The Guest Group Communications Coordinator will be responsible for gathering requests for facilities and services, communicating changes and addressing concerns for incoming guest groups, and relaying this information to various departments at the property in advance of their arrival. The role also involves sharing host responsibilities with the guest services team, developing and maintaining guest services communication materials, and cultivating open lines of communication with Young Life field staff and external guest groups regarding their use of and feedback on the property. The coordinator will also serve as a liaison between the property and assigned staff, research and implement projects, and perform other duties as assigned by the guest services coordinator. A key aspect of this role is to embody Christ-like hospitality and concern for guests and staff, responding promptly and professionally to unexpected needs, and representing Young Life positively within the community.

Requirements

Must be organized, detail-oriented, customer service oriented.
Have effective phone skills and be a clear communicator.
Must be familiar with the ministry strategy and mission of Young Life.
Must possess skills and gifts in communication, organization and administration.
Able to function in a healthy manner where relationships are transient in nature.
Able to communicate a sense of warmth, hospitality and concern for all staff and users of the property.
Able to relate to all camping staff in a professional manner that enhances the total flow of camp operation.
Able to respond to urgent and unscheduled needs of guest groups.
Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff.
Responding to the unexpected needs of a guest in a prompt and professional manner is important.
All staff members are expected to represent Young Life positively and professionally within the community.
Able to work with and minister to the volunteer high school and college-age young people who attend our camp.

Nice To Haves

A four-year college degree preferred.
Training in hospitality preferred.

Responsibilities

Gather requests for facilities and services, communicating changes and addressing concerns for incoming guest groups.
Communicate group information to different departments at the property well in advance of the group's arrival.
Share host responsibilities with the guest services team.
Develop and maintain all guest services materials that are part of the communication process with guest groups.
Cultivate and maintain a constant open line of communication with Young Life field staff and non-Young Life guest groups in relation to their use of and comments about the property.
Understand interdepartmental relations as related to service for the guest group.
Serve as the liaison between the property and the various assigned staff who will make use of the facility during the school year.
Research, develop and implement specific projects as assigned by the guest services coordinator.
Other duties as required by immediate supervisor.