Guest Experiences Manager - East

Great Parks of Hamilton County • Loveland, OH

2d • Onsite

About The Position

Great Parks is seeking a qualified professional to manage Guest Experiences facilities in the East Region, specifically at Lake Isabella and Woodland Mound. This role involves overseeing the daily operations of guest-facing functions, managing revenue, coordinating events, and supervising staff. The goal is to preserve natural resources and provide outdoor recreation and education to enhance the quality of life.

Requirements

• High School Diploma or GED is required
• At least 4 years’ experience which evidence knowledge of management principles, OR Associate’s Degree in parks & recreation or business management with 1 year experience in a related field.
• Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
• State Motor Vehicle Operator’s License that meets current GPHC carrier guidelines.
• Certificates of successful completion of ServSafe Food Safety and TiPs Alcohol programs within 1 year of employment.
• Boater Safety Certification within 1 year of employment.

Responsibilities

• Manages the daily operation of guest-facing facilities at Lake Isabella Park including the boathouse, welcome booth, and campground.
• Manages the daily operation of guest facilities at Woodland Mound Park including the Seasongood Nature Center, welcome booths, snack bar and wet playground.
• May be required to work fill-in shifts for absences and provide assistance during peak activity times.
• Accounts for daily cash transactions and complies with all cash handling policies and enforces cash control procedures.
• Monitors and replenishes resale inventory of food, merchandise and motor vehicle permits.
• Purchases equipment and operating supplies and conducts regular physical inventory checks.
• Manages budget group, reviews invoices and controls expenditures, and adheres to purchasing card procedures.
• Directly supervises assigned staff, including selection, discipline, training, and performance management.
• Plans and delegates work assignments, trains employees, provides guidance, resolves work issues, and ensures work complies with Great Parks’ policy and performance standards.
• Reviews and approves timecards and manages labor utilization to stay within budget.
• Maintains responsibility for the performance and safe operation of assigned facilities and ensures equipment is maintained.
• Promotes facilities through daily public relations with customers and assists in implementing promotional plans.
• Receives and resolves guest concerns and complaints, analyzes and promptly resolves problems, and implements corrective actions.
• Works and communicates effectively with other departments, leadership, peers and subordinates.
• Attends and participates in meetings and completes required training.
• Develops and hosts fishing-related events and tournaments for individuals and groups at Lake Isabella.
• Collects and submits required events data to supervisor or agencies as needed.
• Works with other Guest Experiences Managers to create the Fishing Tournament Schedule; assists in planning, preparation and day of tournament needs.
• Responsible for purchasing inventory of food and beverage items, bait, rental equipment at the boathouse.
• Maintains food and beverage, bait and rental equipment inventory and purchasing records and ensures that budgetary guidelines are met.
• Responsible for conducting required physical merchandise counts at assigned facilities.
• Provides assistance with special events and other tasks assigned by the Director of Guest Experiences.
• Performs job duties in accordance with Great Parks’ policies, procedures, and performance expectations.
• Maintains confidentiality of confidential and sensitive information.
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.
• Performs other job duties as assigned.

Benefits

• medical
• dental
• life insurance
• paid vacation
• 11 holidays
• sick time
• enrollment in Ohio Public Employees Retirement System
• free or discounted use of many Great Parks of Hamilton County recreational activities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree