Sr. Events Lead, VIP & Guest Experiences
About The Position
A Sr. Events Lead, VIP & Guest Experiences job in Woodinville, WA is available at Chateau Ste. Michelle. This role requires a highly experienced event hospitality professional with a strong background in executing premium events, managing high-profile clients, supporting VIP guests, and delivering polished, high-touch guest experiences. This position supports elevated consumer, corporate, VIP, Wine Club, trade, internal, and high-profile guest experiences while ensuring each event reflects the hospitality standards and brand presence of Chateau Ste. Michelle. The Sr. Events Lead serves as an on-site lead for premium event execution, supporting event preparation, staff direction, guest flow, service standards, event space readiness, inventory coordination, and real-time service recovery with discretion, professionalism, sound judgment, and exceptional attention to detail.
Requirements
- Must be at least 21 years of age with a high school diploma or equivalent.
- Class 12 MAST Permit and Food Handler’s Permit required.
- Minimum of five (5) years of progressive experience in events, hospitality, luxury guest service, catering, hotel, winery, restaurant, or related premium service environments required.
- Demonstrated experience managing high-profile clients, VIP guests, executive stakeholders, corporate groups, or premium hospitality experiences required.
- Proven ability to remain composed, discreet, and solutions-oriented when supporting high-touch guest needs, sensitive client requests, and fast-paced event environments.
- Excellent customer service skills with a demonstrated ability to provide exceptional guest experiences.
- Strong verbal and written communication skills, including public speaking and presentation abilities.
- History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.
Responsibilities
- Lead the on-site execution of elevated events and support the Events Specialist with planning as needed.
- Serve as a primary on-site lead for high-profile events, ensuring guest needs, event flow, service timing, and hospitality standards are met with professionalism and discretion.
- Manage and anticipate the needs of VIP guests, high-profile clients, executive stakeholders, corporate partners, and premium hospitality groups throughout the guest journey.
- Support the launch, execution, and manage daily operations of holiday programming, Sip and Sleigh.
- Participate in the setup and breakdown of event spaces, including tables, chairs, and AV equipment.
- Organize and communicate event logistics to event staff and ensure all event opening and closing procedures are completed.
- Deliver remarkable, memorable, and elevated guest experiences that reflect Chateau Ste. Michelle’s premium hospitality standards.
- Coach and direct event staff to deliver refined, consistent, and brand-appropriate service during premium and high-visibility events.
- Manage and accurately report wine samples, event inventory, and supplies for each event.
- Be responsible for event equipment and supplies, including inventory of those items.
- Ensure all event spaces and storage areas are organized and maintained properly.
- Provide support in the Tasting Room as needed to meet business and guest service needs.
Benefits
- Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
- Paid Vacation & Holidays
- 401(k) with Employer Match and Supplemental Contribution
- Employee Wine Discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
