Guest Experience (Food & Bev Attendant)

Schulte Companies • Saugerties, NY

3d

About The Position

AutoCamp is seeking a dynamic, service-oriented Guest Experience Team Member to provide a welcoming and comfortable experience for guests at its outdoor hospitality properties. The role combines food and beverage support with guest services, including assisting with check-ins and check-outs, reservations, accommodation assignments, guest inquiries, and billing issues. The successful candidate is creative, attentive to detail, and committed to excellent customer service.

Requirements

• Must be over 21 to pour alcohol.
• Excellent and attentive customer service.
• Strong relational skills.
• Thoroughness and attention to detail.
• Ability and comfort working with cloud-based applications.

Nice To Haves

• Passion for the great outdoors and creating delight for guests.
• Previous food and beverage experience.
• Knowledge of Google Suite products.
• Hospitality background, preferably in hotels or resorts.
• Food and beverage background.
• Customer service background.
• Creative problem-solving ability.
• Well-groomed appearance, a keen sense of style, and appreciation for good design.

Responsibilities

• Greet and welcome guests in a warm, friendly, and courteous manner.
• Monitor the kitchen for cleanliness and compliance with food and drink safety laws.
• Help cook and serve meals and beverages when necessary.
• Restock the store and back-of-house areas.
• Support guests with registration and accommodation assignments, including special requests when possible.
• Guide guests through check-ins and check-outs efficiently and in accordance with AutoCamp policies.
• Collect and distribute messages for guests.
• Pre-register guests, block rooms, and take same-day reservations; take future reservations when necessary while following hotel rate structures, discounts, and sales strategies.
• Resolve guest complaints and answer inquiries about AutoCamp services, events, directions, and local attractions.
• Assist with solving billing discrepancies.
• Process cancellations according to procedures.
• Perform other duties as requested by the supervisor.

Benefits

• Daily Pay
• Free telemedicine and virtual mental health care access for all associates starting day one
• Multiple health insurance and life insurance options
• 401(k) plan with company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee Assistance Program
• Marketplace discounts on event tickets, electronics, gym memberships, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed