Guest Experience Wheelchair Ambassador

Buffalo Bills•Village of Orchard Park, NY

9d•Onsite

About The Position

The Accessible Services Team Wheelchair Ambassador transports guests with accessible needs throughout gate and stadium entrances, concourses, premium spaces and other locations within Highmark Stadium. Guest wheelchair transportation is offered to and from a guests ticketed seating location to provide a safe and comfortable experience. As part of the role, Guest Experience Wheelchair Ambassadors provide a safe, clean, comfortable and family friendly experience for guests at Highmark Stadium. This position involves physical activity that may become strenuous at times.

Requirements

Strong communication skills.
Personable, engaging, and outgoing.
Quick learner: ability to adapt to different situations.
Team Player - works well with others.
All applicants must be 18 years of age or older and successfully pass a background check.
Ability to work in a fast paced, high stress environment.
Must have reliable transportation to and from Highmark Stadium.
Must be able to work weekends, nights and holidays when required.

Nice To Haves

Prior customer service experience
Ability to understand and utilize technology, including, but not limited to iPads, iPhones, & Radios

Responsibilities

Escort guests with accessible needs throughout Highmark Stadium by utilizing stadium wheelchairs.
Navigate stadium entry points, concourses, premium spaces and elevators safely.
Utilize 24/7 Communicator Software to coordinate and track guest transportation requests.
Greet guests upon arrival and provide a friendly welcome and fond farewell.
Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
Properly inform guests of golf cart transportation in parking lots, demonstrating a clear understanding of the services provided and the process to utilize.
Promote and share information about Fan Experience programs offered in the stadium.
Monitor assigned areas to support guest safety, comfort and enjoyment, and report issues to Event Command.
Resolve guest concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
Perform all other duties as assigned.